For general product inquiries, please contact your nearest t'tiss Dealer.
Dealer Locator
For other inquiries, or if a dealer is either unable to help you or not located near you, please contact t'tiss Customer Service:
email: yanjun.yin@ttiss.de
phone: 86-22-27650404
The t'tiss Warranty
We strongly guarantee t'tiss product quality. Product damage through wear and tear, neglect or misuse will be repaired at a nominal charge by our factory. If you have a problem with an t'tiss product, return it to the store that you purchased it from. The dealer should be able to arrange a solution for the problem; if this is inconvenient, please contact our warranty/repair department :
Include a note with your name, return address, daytime phone number, what product you are sending in and why, and what you would like to have happen. The garment will be evaluated and if there is to be a charge, you will be contacted. If the item is deemed irreparable, we may, at our discretion, replace it with an item of equivalent value. If you would like the piece returned to you even if it cannot be repaired, please indicate this. To accelerate processing and ensure proper repairs, please mark problem areas with a piece of tape or a rubber band. All warranty returns will be repaired, replaced or credited at our discretion.
Please be sure to write your Return info on the outside of the box in large legible letters. |
